FAQS

FREQUENTLY ASKED QUESTIONS

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

Q. How does your process work:

A. After you schedule a free estimate, we will contact you to schedule a time to come see the project. Once we see the project our staff can price you and give you a timeline of the job’s completion.

Q. What are your average house painting costs:

A. It is a hard question to answer. Your best bet is to schedule an estimate, the only reason we say this is because we have jobs ranging from $300 – $15,000. We price based on the space we’re painting. But we will not do handyman work, just painting projects.

Q. How long does it take for my house to be painted:

A. As soon as you make 50{1d60e9b1ecf3f42e8df51940c4c971641c7b69a8c9d2f96ba5747fa6be98494f} payment for the project, Painters in CT starts working. Most of our homes take somewhere between 1-3 weeks for job completion. For very large homes, gated communities and such, our turn around time can be upwards of 2 months. Contact us today to see how much your project would be.

Q. How do you collect payments:

A. We accept cash, credit cards, and checks. We prefer checks, but we can take pretty much anything.

Q. What locations will you come out to:

A. We service the whole Hartford county. Please call us to see if we can make it to your location. Many times, we will come out, it depends on the project size.

Q. What should I expect during the consultation?

A. Our estimators are highly-experienced and trained to guide you through the process step-by-step. A typical consultation will take about 30 minutes to complete. When your estimator comes to meet with you, they will walk the project with you to gather all of the information necessary to prepare your proposal. They will listen to your concerns, discuss your options, and offer suggestions that will help you to create your perfect painting project. Once we’ve clarified all of the details of your project, your estimator will prepare and review your proposal with you that outlines all of the services to be performed, along with the price for your project that’s backed by our written ironclad price guarantee; often times before they even leave your home.

 
Q. What should I look for when hiring a painting contractor?

A. There are many things to look for when choosing a painting contractor. Certainly, check to see if they are licensed, insured, experienced and capable of completing work. Look for reputable companies with local references.

Q. What should I look for when hiring a painting contractor?

A. There are many things to look for when choosing a painting contractor. Certainly, check to see if they are licensed, insured, experienced and capable of completing work. Look for reputable companies with local references.

Q. How do I know you are licensed and insured?

A. Yes, we have been licensed since 2019.

Q. How long has Painters In CT been in business?

A. Painters In CT has been in business since 2019. It was incorporated in 2019.

Q. Can I leave my home while your painting crew works?

A. Yes. Most people we work for are not home while work is going on. While you are at work or running errands, our crew will be busy painting your home or business. Being licensed and fully insured with our trusted CT painters, we are to ensure you the best experience.

Q. Do you have examples of work you’ve completed?

A. Yes! Please visit our photo gallery to see examples of our completed interior and exterior painting projects.

Q. What kind of paint do you use?

A. We use the only professional quality paints from Sherwin Williams, Kelly Moore, Benjamin Moore and Dunn Edwards, unless the customer requests a different brand.

Q. Why should I choose Painters In CT for my painting project?

A. In business since 2019 and operated by a career painter, Painters In CT has an established track record of consistently delivering what’s needed and wanted on a painting job. You’ll have a great looking, long-lasting paint job. Guaranteed.

Q. OK, I’ve decided to hire you as my painting contractor. Where do we go from here?

A. Thank you for choosing Painters In CT. Your next step with us is to schedule your job, please send us a signed proposal. You can fax or email it for expediency (P: 860-271-0562; Email info@paintersinct.com). Someone will get in touch with you shortly to talk about colors, schedule, etc. We want to make the process as easy on you as possible. Just contact your estimator or call our office to let us know that you have accepted our proposal. They will schedule your project, get a list of your color choices, and set an appointment for you to sign the job contract. We’ll handle all of the details and stay in constant contact with you throughout the job to keep you updated on the progress.

Q. What can I do to help make the project go more smoothly?

A. Our main objective is to complete your project as smooth as possible. Before your project starts we will provide you with a survey that will help us to complete your project as quickly and smoothly as possible.One of our main goals is to complete your project with as little disruption to your schedule as possible. Before your project starts we will provide you with a list of things that you can do to help us to complete your project as quickly and smoothly as possible.

Q. Who will be there to answer my questions or to address any concerns I may have throughout the project?

A. Maintaining open line of communication with you is very important to us. Your job foreman should be able to answer most questions but please feel free to contact your estimator or contact our office staff at any time to address concerns or answer any questions you may have whatsoever.

Q. Do you charge for estimates?

A. We never charge a fee to provide an estimate for your painting project.

Q. How do you determine the amount you will charge for my painting project?

 

A. There are many things to consider including:

  • type and size of the painted area

  • type of windows and other trim work

  • number and intensity of paint colors

  • amount of protection needed for plants and furniture

  • quality of paint used

  • the extent of needed paint surface preparation

  • provide you with an accurate cost estimate

Q. How long will it take to paint my house?

 

A. The process can take as little as 4-5 days from the time we connect with you. However, the actual timing will depend on the condition of your:

  • paint surfaces

  • the type of work required

  • our schedule

  • weather conditions if the project involves exterior work.During our consultation with you, we can evaluate your situation and let you know how long we think it will take to complete your ct painting project.

Q. Will you complete my job in a timely manner without interruption?

A. Yes. We schedule each job to be completed in consecutive days (M-Saturday.)

Q. What hours do your crews work?

A. We generally work M-F, 9:00-7:00 We can do work at other hours if needed, but these are our standard working hours.

Q. How will my personal property be protected from paint?

A. On interiors, after you have removed your delicate items, all areas or remaining items, will be covered with clean drop cloths or plastic sheeting. On exteriors, shrubs and surrounding areas will be protected so that no evidence of paint splatter or paint peelings remains.

Q. Do I need to move everything from the rooms before you paint?

A. Please move all small items and breakables. Unless agreed otherwise, we will move and protect all of the furniture and fixtures.

Q. What color should I choose?

A. Whether on an interior or exterior paint job, we will normally start clients looking at standard color charts. A lot colors there are stock and the stock color paints tend to perform better due to the process of their manufacture. The exterior paint color chart will also have a nice variety of harmonious color combinations to choose from.

Another very good way to get started on a color selection is to take a look at our website’s photo gallery. This will give you some idea of what the final look of your home might be and, of the cause, we have formulas for all colors that were used there.

You may also want to drive around the neighborhood and find similar houses similar to yours to see what others have done with colors. We may be able to help you with color matching if you send us some digital photos.

We can provide cardboard paint color brush-outs. Many clients find that this helps them to better visualize the final result.

Q. What are different paint sheens?

A. Sheen refers to the light reflectivity of the painted or varnished surface. There are varying degrees of sheen, from no sheen to a high gloss. Though some paint manufacturers may refer to their paint sheens by different names, generally, from lowest to highest, paint sheens correspond to these reflective degrees:

  • Flat finish
  • Eggshell finish
  • Satin finish
  • Semi-gloss finish
  • High gloss finish

Q. What are the advantages of flat and lower sheen paints?

A. They provide even light reflection and give the surface a softer, more uniform look.

They don’t highlight surface imperfections like higher sheen paints, so they usually don’t require as much surface preparation like patching, texturing or sanding prior to painting.

They are much less likely to show “lap marks”, so they are generally easier to apply and touch up than higher sheen paints. When one painted section dries before the next section is painted, the two sections won’t flow together into a uniform film, resulting in a “lap mark.”

They don’t need to be sanded or de-glossed before repainting, unlike higher sheen paints.

Q. What are the disadvantages of flat and lower sheen paints?

A. They are less stain and scuff resistant than higher sheen paints, so they should not be used on surfaces that will be handled, washed or scrubbed frequently.

They are less moisture resistant than higher sheen finishes, so they are not the best choice for areas that are exposed to high humidity levels, like in bathrooms, or on any surfaces that will be washed frequently.

Q. What are the advantages of higher sheen paints?

A. They have better stain resistance, so they resist dirt pick up and stay cleaner longer.

They have better scuff and wear resistance, so they’re good for high traffic areas and on surfaces that are handled, washed or scrubbed frequently.

They have better moisture resistance, which makes them ideal for surfaces and areas that are frequently exposed to high humidity levels.

Q. What are the disadvantages of higher sheen paints?

A. They tend to highlight any surface imperfections.

They are harder to touch up than lower sheen paints because the higher sheen tends to highlight the slightly raised surface of the film where the touch up was done.

They usually need to be sanded, de-glossed or primed prior to repainting, to ensure good adhesion of the new paint.

Q. Oil or Latex?

A. Latex paints are more environmentally friendly than oil-based paints. With oil based paints there are paint fumes to contend with that can be particularly bothersome on interior painting jobs. There is also a by-product of dirty paint thinner that requires a trip to your local toxic waste site. We always get rid of this waste as part of our work.

There are other factors as well: Latex primers and finishes have been improving tremendously over the years and are very durable. For instance, a latex finish on an exterior painting job will stay elastic for years, where oil-based paint dries to form a hard and more brittle film. Surfaces expand and contract with the weather. While the latex paint will move with the surface, the oil will tend to crack sooner with this movement.

The advantage of using oil paints is that it will give a smoother look as it tends to layout better on the surface and so not show brush marks as much as latex. Also, as was already mentioned, oil dries hard so it tends to be more washable than latex.

Q. What is Elastomeric?

A. Elastomeric Waterproofing System is normally used on exterior stucco and often when the surface has a lot of hairline cracks. Elastomerics are formulated to be applied in very thick coats. When applied correctly, due to their high elasticity, they have a special capacity to span hairline cracks permanently. Instead of these cracks reopening on your stucco, the Elastomeric would stretch and keep them sealed up. This then keeps water out and protects your home from damage. Elastomeric looks much like any other paint and it can be tinted to most colors.

Q. What is VOC and why do I care?

A. All paints, varnishes, and solvents contain volatile organic compounds or VOCs. Exposure to VOCs can trigger asthma attacks, respiratory problems, eye irritation, nausea, or dizziness. Because of these health concerns, a number of paint manufacturers have introduced Low or No VOC paint alternatives.

Q. What is a Low VOC Paint?

A. The Environmental Protection Agency states that to qualify as Low VOC, latex paint must contain no more than 250 g/L and 380 g/L for oil paint.

 

Q. What is a No VOC Paint?

A. The term No VOC or Zero VOC for the paint is actually a misnomer. The No VOC labeled paint will actually contain some (less than 5 g/L) VOCs. Adding pigment to the paint will likely add another 2-5 g/L to the total.

Q. Are you an EPA Lead Certified Company?

A. Yes, we are EPA Lead Certified Company and have painters who have been certified.

Q. How do I know if I have lead paint?

A. If your house was built prior to 1978, chances are it has lead paint on it. A lab test can be done if you want to make sure.

Q. How is lead paint dealt with?

A. There are procedures set by Lead Paint Ordinance on how any work involving lead paint is to be done. These procedures are worked into our approach to the painting work and our painters are trained on all the necessary steps to take. We start with having a containment barrier to ensure that the paint chips do not go where they’re not supposed to, that being onto your or your neighbor’s property, or the inside of your home.

We clean up daily and bag the paint chips for proper disposal.

For more information on lead paint call (203) 507-6431

Q. Can I leave my home while your painting crew works?

A. Yes. Most people we work for are not home while work is going on. While you are at work or running errands, our crew will be busy painting. We are licensed and fully insured so there is nothing to worry about.

Q. When I get different bids from several companies, they are never the same, some high, some low. Why is there such a price difference?

A. The cost of a job is usually determined by the level of thoroughness, attention to detail, and quality desired. It costs more to properly prepare a surface for painting than to just pressure clean and scrape the surface. The majority of the cost of painting is in the surface preparation and the labor involved in the application of the paint and not the actual cost of the paint itself. As with most other industries, generally, you get what you pay for.

Q. How long will my exterior painting job last?

A. Generally, an exterior painting job will need to be redone every 5-10 years. Stucco tends to last longer, wood on the other hand expands and contracts more with changing temperatures which loosen the paint sooner.

It is best not to put off your exterior painting until the house is badly peeling. When it gets to that condition, it will end up costing you more in preparation time and possibly dry rot repair work.

A. If however, the property is in a bad condition when you get to it, do yourself a favor go the extra length and ensure that thorough surface preparation is done. The idea is to create a sound surface for the new coats to adhere to. This requires more time but is necessary for the paint job to last.

Q. What is surfactant leaching?

A. The term surfactant leaching is used to describe spots or streaks of sticky brown or colorless material that appears on the surface of freshly applied latex paint. Surfactant leaching is a common paint problem that may occur with any brand of latex paint. The spots or streaks caused by surfactant leaching, while unsightly, are not harmful and do not affect the performance of the paint.

Surfactants are ingredients in paint that are critical to the performance properties of the paint such as its color, stability, flow, and leveling. These materials usually evaporate in good drying conditions, or they are locked into the paint film. The staining occurs when drying conditions cause the paint to dry too slowly, allowing the surfactants to rise to the surface of the paint. The spotting and streaking occur when moisture condenses on the fresh paint and draws the surfactants rapidly out of the paint film. Heavy condensation will cause streaking from the rundown of surfactant-rich water.

Surfactant leaching usually occurs during the spring and fall when the daytime temperatures drop below the dew point rapidly, or when temperatures are low and humidity remains high. In coastal areas, such as the CT coast, the marine layer can suddenly increase humidity and cause surfactant leaching any time of the year.

Surfactant streaking can be washed off but one should be careful not to damage the fresh paint finish while doing so. If left alone, the streaking and discoloration will disappear after first good rain.

Q. How to test if the paint is oil or latex?

A. First, scrub a small area with a solution of household detergent and warm water. Rinse well and towel dry. Then soak a cotton ball, Q tip or soft rag in alcohol and rub it back and forth over the cleaned area. If paint comes off, it’s latex. If not, it’s oil based. In either case, proper prep is key.

Q. How to Prevent Paint from Sticking (Blocking)

A. Paint blocking is an adhesion problem that occurs when two freshly painted surfaces stick together when pressed against each other. This often happens between a door and frame if closed before the paint has completely cured. When separated, the paint may peel or leave a mark.

One way to prevent paint stickiness is to place wax paper between the door and the door jamb. The wax from the paper creates a barrier between the two surfaces. Don’t immediately stick the paper in the door frame. Instead, wait for the door to dry for one to two hours. Then place the wax paper between the two surfaces before closing the door for the night. Another wax method is to rub a white candle over the edges of the door after the paint dries. This gives the freshly painted door some protection from the newly finished jamb.

Q. What if it rains while you are painting my house?

A. We keep a close eye on the weather and weather forecasts. If it starts raining while we are in the middle of a painting job, we simply stop and return after it drys up.

Q. How long will it take for the paint to dry?

A. Acrylic (latex) paint dries much faster than Alkyd (oil). Usually, a couple of hours is plenty of time. Oil paint though should dry overnight. Flat paint may dry faster than semi-gloss.

Q. When do I pay you?

A. You don’t have to spend a dime till the job is done.

Q. What should I look for in a painting contractor?

A. All painting contractors are definitely not created equal. There are many factors that should be considered when choosing who is going to work on your home or business. You can save yourself a good amount of aggravation if you choose a good one.

 

Q. How do I maintain my exterior painting job?

A. On a regular basis, you should walk around the exterior of your home looking for dry rot, water penetration, cracks, and chalking. About once a year it is a good idea to pressure wash your home to remove the accumulation of surface dirt.

Q. How do I maintain my interior painting job?

A. Interior paint typically gets dirty in many situations: handprints around switches and knobs; splashes in kitchens and bathrooms; marks on hallways and corridors; “soot” accumulating above electric lamps and other heat sources. Removing dirt before it accumulates not only improves appearance, it reduces chances of it getting permanently embedded in the paint film.

Check for dirt periodically and assume it will be present in and near cooking areas and at all places at hand height. Always initially clean the surface with a mild detergent using a sponge or a soft cloth. Resort to harsher cleaners only when necessary, recognizing that alkaline cleaners can dull the sheen or gloss of oil-based paint. An abrasive cleaner will burnish nearly any paint and will dull the gloss of satin, semi-gloss, and gloss products. Washed surfaces should be rinsed thoroughly because residual cleaner can interfere with adhesion of paint applied later.

Q. Where is the best place to locate good painting contractors if I decided to get multiple estimates before I make my decision?

A. There are many resources available to you when you’re trying to locate additional options for painting contractors. However, there’s no guarantee that any of the random names that you’ll find in your local phone book or online will be reputable contractors. There are two excellent sources where we recommend you begin your search.  

Second is Google.  There is a myriad of websites that offer online reviews, but many of them are filled with bogus reviews – both good and bad – which prevent you from getting an accurate picture of the kind of company that you’re interested in doing business with.  Only Google members pay for the privilege of joining a trusted online community where they know that the information they’re getting from their fellow members has been verified, so they can be certain that the company they’re selecting is reputable.

Second is the Better Business Bureau. At your local BBB.org website, you can search for Better Business Bureau Accredited Painting Contractors in your area. On their website, you can check out the contractors’ BBB rating and review if they have had any previously unresolved complaints from customers.

Finally, there’s the FindAPainter.com website. This is one of the Painting & Decorating Contractors of America’s website where you can search for PDCA painters in your area. The PDCA is the painting industry’s premier trade organization. They work with architects, engineers, and industry specifiers to set the standards for the way that quality painting work should be done. PDCA painters and better educated in proper techniques as well as the latest technological advances in the industry. Most importantly, PDCA painters pledge to follow these quality standards so you can feel comfortable that you are selecting a professional that will give you the best value for your money and who doesn’t cut corners on your home.

Q. Why is there such a large difference in price from one painter to the next? Doesn’t every painter do the same thing?

A. Assuming that all of the painting contractors that you’re comparing easy comparisons of licensed, insured, and bonded reputable companies, then one of the biggest reasons that you might see a large range of prices is in the scope of work to be performed. The scope of work outlines in detail what the contractor intends to do in each phase of the job to provide you with your finished painting project. Without a scope of work in writing from your contractor you will have no way of being certain that they intend to follow all of the necessary steps to do the work correctly, and you will also have no means of accurately comparing their bid with the others that you receive. Make sure that each contractor who provides you with a bid for your project includes a written Scope Of Work with their proposal.

Q. Why do I care if my painting contractor uses “high quality” paint? I thought all the paint was the same?

A. After you’ve gone through the effort of researching reputable contractors to provide you with bids and you’ve decided to make the investment of time and money to have the work performed correctly, don’t let the temptation of potential savings on material costs ruin the quality and longevity of your project.

All paint may look the same in the can, but that’s where the similarities end. High-quality paints utilize better ingredients and fewer fillers which equates to a longer-lasting paint job. Low-quality exterior paints tend to chalk, fade, peel, and crack – whereas higher-end products will stay looking beautiful and protect your home for much longer, and are backed by a better manufacturer’s warranty. Low-quality interior paints don’t cover as well – causing the contractor to use more material to complete the job. If you’re someone who likes to keep their walls clean, low-quality interior paints tend to scuff easily and not wash well, and they typically have a stronger odor that lingers in your home during the curing process, which can take as long as 30-days.

If you want the best value for your money, don’t let your contractor talk you into skimping on the paint quality just so they can give you a lower bid and come back sooner to paint your house again.

Q. How do you apply the paint?

A. We use a variety of application methods; from brush to roller to airless spray application. Our method of application will depend on what best suits your particular situation and your comfort level, but it will always be the method that will provide you with the best quality finish possible.

Q. What if I need help in selecting colors?

A. We have provided an extensive selection of resources for you to access our color help page to assist you in selecting your colors. From apps for your smartphone to free virtual painting software that allows you to print digital photos of your home to discounted professional design services through our partnership program; we have all the solutions to your color dilemmas.

 

Q. Who will be there to answer my questions and address my concerns throughout the project?

A. It is of utmost importance to us that we keep an open line of communication with you before, during, and after your project. As such, you will have more than one point of contact during your painting project. You can feel free to contact your estimator, or talk to your crew leader or production manager, or contact our office staff at any time to address concerns or answer any questions you may have whatsoever.

Q. What if I have some changes that I would like to make or additional work that I would like to have the crew take care of while they’re already at my home?

A. We encourage you to feel free to talk with your estimator, crew leader, or project manager if you have changes that you would like to make or additional work that you would like to have completed. In most cases, it is more cost-effective for us to issue Change Orders or Additional Work Orders during the course of the project than for us to come back after the project is complete. We are always happy to accommodate your requests!

If you have any additional questions about your project or the services we offer, please feel free to give us a call (203) 507-6431 or fill out our Contact Us Form and we’ll respond to you right away.

 

Contact Us

Email

info@paintersinct.com

Phone

(203)490-7575

Address

51 Brook StreetNaugatuck, CT 06770